HOWRAH (INDIA)
Real-Time Analyst
- Company Standards
- Office
Position Overview: The Real-Time Analyst is responsible for monitoring and optimizing the real-time performance of operations within a contact center or similar environment. This role involves closely monitoring call volume, agent availability, and other key metrics to ensure optimal staffing levels and adherence to service level agreements.
HOWRAH (INDIA)
Workforce Management (WFM) Specialist
- Company Standards
- Office
Position Overview: The Workforce Management Specialist is responsible for optimizing the workforce to meet the operational demands of the organization. This role involves creating and implementing strategies to ensure efficient staffing, scheduling, forecasting, and performance management to achieve high levels of customer satisfaction and operational efficiency.
HOWRAH (INDIA)
IT Executive - Technology
- Company Standards
- Office
Position Overview: The IT Executive plays a critical role in overseeing and managing the technological infrastructure and operations of an organization. This role requires a strategic thinker who can align technology with business objectives, ensure efficient IT operations, and drive innovation to enhance the organization's competitiveness.
HOWRAH (INDIA)
Business Development Manager - Sales
- Company Standards
- Office
Position Overview: As a Business Development Manager in the BPO sector, you will play a pivotal role in driving growth, expanding market presence, and forging strategic partnerships for our organization. You will be responsible for identifying and pursuing business opportunities, building strong relationships with clients, and ensuring the successful acquisition of new accounts. Your proactive approach, industry knowledge, and exceptional communication skills will contribute to our continued success and market leadership.
HOWRAH (INDIA)
Employee Relationship Executive - HR
- Company Standards
- Office
Position Overview: As an Employee Relationship Executive in the Human Resources department, you will play a crucial role in fostering a positive and engaging work environment for our employees. You will be responsible for building strong relationships, addressing employee concerns, and enhancing overall job satisfaction. Your empathetic approach, exceptional communication skills, and problem-solving abilities will contribute to a harmonious workplace and the well-being of our team.
HOWRAH (INDIA)
Digital Marketing Specialist – Marketing
- Company Standards
- Office
Position Overview: As a Digital Media Specialist, you will be at the forefront of our digital marketing efforts, driving brand visibility and engagement across various online platforms. Your expertise in digital media, content creation, and data analysis will be instrumental in crafting compelling campaigns, optimizing our online presence, and ensuring our brand message resonates with our target audience.
HOWRAH (INDIA)
Accountant / Sr. Accountant – Finance
- Company Standards
- Office
Position Overview: As an Accountant or Senior Accountant, you will play a vital role in ensuring accurate financial recordkeeping, reporting, and compliance for our organization. Your meticulous attention to detail, financial expertise, and analytical skills will contribute to maintaining the financial health and integrity of our company.
HOWRAH (INDIA)
Senior Transition Manager
- Company Standards
- Office
Position Overview: As a Senior Transition Manager, you will lead and oversee the seamless transition of processes, services, or projects from initiation to full operation within our organization. Your strategic thinking, project management expertise, and leadership skills will ensure successful transitions, fostering operational efficiency and client satisfaction. requirements.
HOWRAH (INDIA)
Client Services Manager
- Company Standards
- Office
Position Overview: As a Client Services Manager, you will be the primary point of contact for our valued clients, overseeing the delivery of exceptional services and fostering long-term relationships. Your strategic mindset, client-centric approach, and leadership skills will drive client satisfaction, retention, and growth while ensuring the seamless coordination of services across various departments.
HOWRAH (INDIA)
Head – Training & Quality
- Company Standards
- Office
Position Overview: As the Head of Training & Quality, you will be responsible for designing, implementing, and overseeing comprehensive training programs and quality assurance initiatives to ensure excellence in service delivery and performance. Your leadership, strategic thinking, and expertise will drive employee development, enhance operational efficiency, and uphold the highest standards of quality across our organization.
HOWRAH (INDIA)
Customer Support Associate
- Company Standards
- Office
Position Overview: As a Customer Support Associate, you will be the front-line representative of our company, providing exceptional customer service and support to our clients. Your communication skills, problem-solving abilities, and empathy will contribute to building strong customer relationships and ensuring a positive experience with our products and services.
HOWRAH (INDIA)
Assistant Manager - Operations
- Company Standards
- Office
Position Overview: As the Assistant Manager - Operations, you will play a key role in managing and optimizing our day-to-day operations to ensure efficiency, productivity, and exceptional service delivery. Your leadership skills, process improvement expertise, and strategic thinking will contribute to the overall success of our organization by driving operational excellence and achieving key performance goals.